Patients who receive a prescription by a network clinic or provider can bring the hard copy prescription to Irwin Army Community Hospital pharmacy to be filled. How do I get PHARM if I am on the network? Beneficiaries can search for a provider by the specialty listed on the referral and authorization. The Health Net Federal Services Provider Directory is located on the. If the patient wants to change to a different provider, he/she can contact Health Net Federal Services to make this request. If there is a primary care appointment available at IACH, the patient will be scheduled with a Primary Care appointment. The patient contacts IACH’s appointment line (785) 239-DOCS to request a primary care appointment. Will or how will I get notified that I am being referred to the network for care? Primary Care: Once it is processed through Health Net Federal Services, the patient will be notified via the patient portal of the provider’s name, address and phone number. If there is no availability at IACH, the referral will be deferred to the network. If the care is available at IACH the patient will be scheduled with a specialty care appointment at IACH. When a patient is seen by an Irwin Army Community Hospital provider and he/she determines the patient needs specialty care, that provider will put in a referral. Prime Retiree and Retiree Family Members: $22 Prime Retiree and Retiree Family Members: $33 Additional care beyond the 5 follow-ups must be authorized with a new referral which can be submitted by the network provider through their Health Net Federal Services Provider Portal. The authorization for the network care will include an initial office visit plus 5 follow-up appointments. If the patient chooses to see a primary care network provider, the Referral Management Office will put in a referral and provide information to the patient on what provider to call to schedule the appointment. If there are no appointments available, the patient can receive care at a network Urgent Care center or request a referral to a network primary care provider. If there is a primary care appointment available at IACH, the patient will be scheduled accordingly. The patient contacts Irwin Army Community Hospital’s appointment line (239-DOCS) to request a primary care appointment. Getting Care FAQs How do I find a provider on the network? Primary Care: ReferralsĬall 78 Option #4 for Network or IACH Specialty Care. With assistance with the portal, call 1-80. Through the MHS GENESIS Patient Portal, you can: The MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. The MHS GENESIS Patient Portal replaced TRICARE Online Secure Patient Portal. No Show Policyĭon't be a "No Show".Appointments & Referrals IACH Appointment LinesĬall 785 239-DOCS (3627) for all your healthcare needs. Moore Referral Management Center or calling 76. Information for MACH Patients with other health insurance primary, for example Medicare, being referred to the network can be requested through the MHS GENESIS patient portal and sending a message to USA Ft. Information for TRICARE only MACH Patients being referred to the Network is available at this link: Patient Information(if you are not registered, you may do so at this site). For more information on the Nurse Advice Line: Nurse Advice Line TRICARE Site 1-800-TRICARE (874-2273) Option 1. Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment's notice is invaluable. Have a Medical Question? Call the Military Health Service Nurse Advice Line. Patients who are experiencing an emergent medical situation should report to the nearest hospital emergency room or call 911. To schedule a primary care appointment, please call our Access to Care line at 762-408-CARE (2273). Begin sending secure emails to your health care team.Once registered, log in to the TRICARE Online (TOL) Patient Portal or MHS GENESIS.Through MHS GENESIS Secure Messaging Service, you can consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, and access health information. MHS GENESIS Secure Messaging Service is a secure online service through which healthcare providers and patients can securely communicate about health matters. Appointments & Referrals Appointments Secure Messaging (MHS GENESIS Secure Messaging)
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